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Delivery & Returns


Delivery
Returns

It's always our goal to make the delivery process as efficient and comfortable as possible. For your convenience, you can choose between the following delivery options available in Israel:

  1. Personal pickup from our office
    Please place your order on our website or call us at phone number. Our manager will consult you on any questions concerning the purchase and assist in making your order, saving your contact information, and scheduling time and date for the pickup. You will receive a confirmation email with all the relevant info so you can pick up your purchase at the Yumster office: HaTa'as St 21, Kefar Sava.

  2. Delivery by registered mail provided by Israel Postal Service
    Please place your order on our website or call us at phone number: 1-700-552-3-52. Our manager will consult you on any questions concerning the purchase and assist in making your order and in saving your contact and mailing information. You will receive a confirmation email with all the relevant info. Once your order is packaged and dispatched, we send you a tracking number, so that you can track it here: http://www.track-trace.com/post
    The estimated delivery time is up to 3 business days from the date of placing an order while the shipping rate is 20 NIS (VAT included). If your order exceeds 400 NIS, the delivery fee is on us!

  3. A door to door delivery by a courier company
    Please place your order on our website or call us at phone number: 1-700-552-3-52. Our manager will consult you on any questions concerning the purchase, and assist in making your order and in saving your contact and mailing information. You will receive a confirmation email with all the relevant info.
    The estimated delivery time is up to 3 business days from the date of placing an order while the shipping rate is in accordance with the courier service rates. If your order exceeds 000 NIS, the delivery fee is on us!

  4. For the Gush Dan residents, there is a possibility of express delivery by GetDelivery service within two hours from the moment of ordering. Please contact at phone number 1-700-552-3-52 for further information. If your order exceeds 000 NIS, the delivery fee is on us!



Please ensure that the shipping address and other details are correct at checkout, as the customer will be held liable and shall bear all the costs for the repeated shipping and handling.

Yumster cannot be held liable for any delays of the postal or courier services, and can only estimate the delivery time. Delivery will not be carried out to the regions specified by Israel Postal Service or a courier service.

In case you change your mind after placing your order, contact us immediately, before the receiving of the email with your tracking number.


If for some reason you are not satisfied with your purchase, you may return it and get your refund not later than 14 days from receipt of your order. All return shipping costs and any customs fees applied on a return are at the customer's expense.


You must return a product in the same condition as it was received:

  1. Unused and unworn

  2. Unharmed and unwashed

  3. Unaltered

  4. Packaging preserved

  5. Both tags attached

  6. Receipts preserved

  7. Filled up Return Form, including a specific reason for returning the purchase and your contact information. You will find the Return Form in your package. Otherwise, please contact us for clarification.  


Please don’t return anything before you receive our authorization to do so. You can bring the package personally to our office or send it by Israel Postal Service to address.

All return shipping costs are at the customer's expense and won’t be refunded.

After receiving the package, we will send you a confirmation email. Our manager will contact you for further clarification.


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