Faq

What should I do if the item I received does not match the order (the wrong size, something missing or the wrong item)?

We check carefully all the orders upon shipment.

But if such a situation occurred, just contact us and we will discuss everything:

• by email: info@yumster.com.ua
• by phone at: +38 (096) 043-15-52
• by chat: click on the link.

Yes.

If for some reason the item did not suit you, you can return or exchange it within 14 days from the date of purchase, BUT only if the item was not in use, it has retained its saleable condition and all the accompanying elements (tags, labels). Otherwise, the item is not refundable/exchangeable.

Exchange/return Details:

• if within 14 days from the date of purchase a factory defect was discovered, the item shall be accepted for repair or exchange in a workshop or studio or by delivery service
• all the costs associated with returning/exchanging the items of good quality shall be borne by the buyer

To return the order you need to make the dispatch by "Nova Poshta" to the address:

Odessa city, "Nova Poshta" branch No. 3

Recipient: Butkevich Diana

Phone: +38 (096) 043-15-52

Attention!

If you want to make goods exchange or return, before sending them you must contact us within 14 days from the order receipt:

• by email: info@yumster.com.ua
• by phone: +38 (096) 043-15-52

For your convenience, we have made a size chart and instructions for choosing clothes, where you can easily choose the appropriate size according to the parameters of your child.

Attention!

Our sizes are oversize. For example, size 158 cm fits easily up to 165 cm.

Size chart

Yes, we ship orders anywhere in the world.

See the detailed description in the section «Delivery and Payment».

The order delivery shall be carried out by "Ukrposhta", payments — by money transfer to the card via LiqPay or PayPall service.

The terms and cost of delivery depend on the volume of the order and the country (city) of dispatch and shall be calculated automatically by the calculator at the stage of finalizing the order. For more information contact the chat manager.

We cooperate with trusted manufacturers of fabrics from Poland, China, USA, Turkey and Georgia.

In the production of our goods, we use only natural materials: cotton knitwear, cotton, viscose. We also develop designer prints and apply them onto the fabric with eco-ink so that nothing would harm the children’s health and the environment. ECO CONTROL picture?

We recommend that you follow a few rules so that your clothes serve you for a long time and do not lose their fine appearance.

• Any knitwear does not like friction, so try to avoid frequent contact of clothes with bags and other accessories.
• If you don’t wear a thing for a long time, keep it folded. When storing clothes on hangers, the appearance may be distorted.
• It is recommended to turn knitwear things inside out before washing.
• Colored items must be washed separately and only with similar shades.
• We recommend machine wash in delicate mode at 30° C +, spin 400 rpm.
• We recommend that you don’t hang dresses made of staple and other natural materials after washing, but lay them horizontally on a clothes dryer. This way the clothes will not be stretched.
• Almost all of our goods (except 100% cotton) must be ironed at the temperature of 110° C, which corresponds to one or two marks on the temperature regimes of most irons.

Yes.

All YUMSTER models presented on our website are the same as in the photo.

Photo sessions take place in professional studios, which allows conveying the natural colors of fabrics.

YUMSTER showroom

Where is it located?

• Odessa city, Balkovskaya str., 130zh

Working hours:

• Mon-Sun: 10 00-19: 00
• Sat-Sun: by prior cal

There are several options how you can place an order:

• You are welcome to our showroom (Odessa city, Balkovskaya str., 130. 2nd floor for a cup of delicious tea to pick up your order).
• You can make an order and place it on our website. When ordering, enter your registration information, select delivery method and address, payment method.
• If you have any questions or difficulties - you can write us at any instant messenger: Viber, WhatsApp, Telegram to the number: +38 (096) 043 15 52.

There are several options how you can receive the order:

• You are welcome to our showroom (Odessa city, Balkovskaya str., 130. 2nd floor) for a cup of delicious tea to pick up your order.
• We will send your order as quickly as possible by Nova Poshta (cash on delivery or prepaid)

There are 2 payment options:

• Payment upon receipt (delivery cost as per Nova Poshta tariffs + percentage for cash on delivery as per Nova Poshta tariffs)
• Payment by card at the order checkout.